SERVICE, EXCELLENCE & INNOVATION
Access to Services
We assure rapid access and availability to services and utilize branch locations and co-location with other entities to help underserved populations.
We focus on recovery and resiliency, working with clients to define and achieve each individual’s best possible outcome.
We promote a customer service philosophy of accessible, engaging affordable, convenient and quality services.
Community Needs Responsiveness
We respond swiftly to changing demographics and emerging community needs.
We value strategic partnerships and collaborations to enhance service delivery.
We are early adopters of evidence-based practices to ensure the highest quality of care.
Compassionate and Confidential
We treat clients with respect and dignity, and uphold privacy and confidentiality.
We build on family and individual personal strengths.
We advocate for clients’ needs, mobilize formal and informal resources and engage in public policy activities.
Performance and Quality Improvement (PQI)
We are a results-oriented, continuous improvement organization.
We ensure extensive staff development and training opportunities for professional staff and interns.
ORGANIZATION EXCELLENCE & ACCOUNTABILITY
We collect, benchmark and analyze data to drive organizational decisions.
We accept the responsibility of the public trust and hold the highest standards of accountability and transparency.
Integrity and Ethics
We adhere to the highest level of professional standards and code of ethics.
Facility and Environment
We value attractive facilities and intentionally create a warm and welcoming therapeutic environment for clients and staff.
We are committed to a high technology environment to enhance client services and organizational effectiveness.
Diversity and Inclusion
We promote diversity, inclusion and cultural competencies.
We value the unique contributions of our various stakeholders who invest time, talent and financial resources to the agency.
Dynamic Culture of Cooperation and Communication
We promote an organizational culture where cooperative teamwork and effective communication are paramount.
Strategic and Forward-Thinking
As agents of change, we value strategic, future-oriented thinking.