Access to Services
We assure rapid access to services and utilize branch locations and co-location with other entities to serve underserved populations.
We focus on recovery and resiliency, working with our consumers to define and achieve each individual’s best possible outcome.
We promote a customer service philosophy of accessible, affordable, convenient and quality services.
Community Needs Responsiveness
We are ready to respond to emerging demographics and community needs.
We promote staff development and training.
We research and implement evidence-based practices in all that we do to bridge science to practice.
Compassionate and Confidential
We treat clients with respect and dignity, and uphold privacy and confidentiality.
We build on family and individual personal strengths and increase their capacity to form positive relationships and self-sustaining lives.
We advocate for clients’ needs, mobilize formal and informal resources, and engage in public policy activities.
We promote diversity and cultural competencies.
Performance and Quality improvement
We ensure a results oriented continuous improvement culture.
We accept the responsibility of the public trust and hold the highest standards of accountability.
We validate the outcomes and impact of services.
Integrity and Ethics
We adhere to the highest level of professional standards and code of ethics.
We value attractive facilities, a positive workplace and client-friendly environment.
We value multiple strategic partnerships and collaborations to enhance service effectiveness and efficiency.
We are committed to a high technology environment to enhance client services and organizational effectiveness.
We value the unique contributions of our various stakeholders who invest time, talent and financial resources to the agency.